Q. Why MBPCloud?

MBPCloud is a single integrated point of complete, ever present, and useful access to information, applications, and people. MBPCloud or MBP is your convenient gateway to your online services & information to drive a successful business.

Q. What are the services of MBPCloud?

MBP enables secure extranet access for all your business functions including: Document Management, Task Management, Purchase Order, Reimbursement, Leave Request and more.

Q. Do I need to install any software for accessing MBPCloud?

No. MBPCloud does not require any installation. It is a Web based application and just needs a browser to access it. There are no special hardware requirements other than a basic computer with a decent Internet connection and a Web Browser.

Q. What are the basic hardware requirements for using MBPCloud?

1. Pentium processor installed with Win 98, Win XP, Win Vista, Win 7/ MAC 10.X
2. 64 MBytes of RAM, 100 MBytes available hard disk space
3. Serial ports or USB ports available for modem
4. ADSL/Dial Up modem
5. Internet Service Provider (ISP) account
6. IE 6 and above, FireFox 3.0 & above, Safari 3.2 and above.

Q. Is Acrobat Reader helpful?

Yes, this allows you to read and print forms which are in PDF format. To get your Acrobat Reader, click here to download and then run the installation.

Q. From where can I access MBPCloud account?

Just click on MBPCloud at the bottom of our website and enter your username & password.

Q. Do I need to have IT knowledge to use or set up MBPCloud?

No. Just how to use a Web Browser.

Q. Is there any software to install on web browser to user MBPCloud?

No.

Q. Why can’t I log into MBPCloud?

Check that you are using the correct user name [email address] and password to access your account.

• Check your confirmation email for your original user name and password, to make sure you are using the correct one.
• Check the portal home page, to see if there are any messages or alerts that the portal is temporarily unavailable.

If you are still unable to log on contact your support assistance at mbp@1300bpo.com, or call 1300 276 266.

Q. My browser isn’t loading MBPCloud properly. What should I do?

MBPCloud should load properly on all browsers. But Internet Explorer and Safari have been found to be the most reliable. You can download free copies of these browsers from the Internet.

Q. If I get a blank screen. What should I do?

Be sure you are using either Internet Explorer 6 or above, or Firefox 3.0 or higher versions. Also, under your browser internet options, you need to have cookies and JavaScript "enabled."

If you are still having difficulties e-mail us at mbp@1300bpo.com or call 1300 276 266.

Q. If I forgot my password. What should I do?

Click on the “Forgot Password” link on the login screen. After entering your email address registered with us, you will receive an email with your MBP User Name and an optional link to "Change your password".

If you continue to experience difficulties, email mbp@1300bpo.com or call 1300 276 266.

Q. Do I need any training to use MBPCloud?

MBPCloud has been designed to be very intuitive. Everything is point-and-click using your mouse. Typically administrators become familiar with the system with approximately one hour of usage. Staff should refer to the easy to understand How it Works on the bottom menu of the Home page.

Q. Where is my data stored?

Your data is securely stored on our back end servers. The data is frequently backed up in case of system failure. No one has access to your data except you and your staff.

Q. What kinds of data security are in place for MBPCloud?

Your entire session of MBPCloud from beginning to end is encrypted using the highest encryption. Firefox and Microsoft browsers supports the industry standard of 128-bit encryption.

Q. Who owns and operates MBPCloud?

MBPCloud is owned, operated and updated by 1300bpo. 1300bpo LP is one of the leading providers of Business Process Outsourcing (BPO) services, offering a wide range of back office, customer care & support, virtual secretary and accounting outsourcing solutions to clients in Australia and worldwide. Aided by world-class infrastructure, business competencies, domain knowledge & expertise and a dedicated group of highly skilled and trained professionals. We are able to provide the best quality outsourcing services to clients.

Q. How do I find out more about MBPCloud?

We welcome the opportunity to answer your questions and discuss how we can make a real difference in your business.

Please contact our team on: 1300 bpo com or 1300 276 266