How it works
Once we have agreed the outsourcing terms, 1300bpo will put the foundations in place.
- We obtain some initial data from you to commence analysis.
- We commence working with your nominated representatives and structure a general overview of all functions.
- Together we reduce it to a short list of likely tasks.
- We then identify tasks and documented procedures and obtain a more detailed understanding of your business.
- Concurrently we work with other areas of your business such as your IT support area to determine any system requirements, which then can be completed while training is underway.
- Once the Site Overviews are completed, we review all the information and agree the functions to be outsourced.
- Basic administration tasks can be outsourced immediately. More complex tasks may require further training and the supply of documentation.
- If onsite training is required or you are more comfortable with on site training, then our staff will attend your offices for training to be completed.
- Any process and procedures not documented can be completed either prior or during training. You will need to review and approve the documentation prior to implementation.
- Initially we conduct a pilot handover phase of 1 or 2 weeks for example, with our staff following these procedures and completing tasks. These are checked by your incumbent staff for quality assurance.
- Once satisfied with the results we complete the task from that point forward.
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